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Big Yellow Birmingham
Average Customer Rating:
(73 Reviews) 43
Rating Snapshot (73 reviews)
5 stars
51
4 stars
21
3 stars
1
2 stars
0
1 star
0
72 out of 73(99%)customers would recommend this product to a friend.
Customer Reviews for Birmingham
Review 1 for Birmingham
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
4
/
5
Security Features
4
/
5
Access Arrangements
4
/
5
Attitude of Staff
4
/
5
Value for Money
4
/
5
Ann name
Store with us Again: Yes
Space Size: 25 sq ft
Used self storage before: No
Used us before: No
good service
Date:April 24, 2012
Great customer service and very easy to use. better than competitors on all fronts.
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Review 2 for Birmingham
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Sheralyn Hudson
Store with us Again: Yes
Space Size: 25 sq ft
Used self storage before: No
Used us before: No
Excellent service
Date:April 17, 2012
I was moving house but had a 2 week gap betweeen moving out of the old place and into the new. Found them online & they couldn't have been anymore helpful. The whole process was explained without the aggressive sales pitch I had received from other storage companies. I wasn't sure what to expect but the facilities were excellent and the staff were incredibly helpful. i would definitely recommend Big Yellow Storage to any one in a similar situation.
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Review 3 for Birmingham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Carol Emery
Store with us Again: Yes
Space Size: 9 sq ft
Used self storage before: Yes
Used us before: No
Long term storage
Date:April 13, 2012
I found the staff very helpful and access to my unit is so easy.
Great service.
Great service.
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Review 4 for Birmingham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
3
/
5
Attitude of Staff
5
/
5
Value for Money
3
/
5
Stackers1979
Store with us Again: Yes
Space Size: 20 sq ft
Used self storage before: Yes
Used us before: No
Surprisingly good!
Date:March 30, 2012
I've used storage services before, but big yellow has the best customer service and seems to be the most organised. My only gripe is that it's not 24/7 access and there's a premium to pay if u want 24/7 access. I don't know any other storage place that charge extra to get round the clock access.
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Review 5 for Birmingham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
S Woulahan
Store with us Again: Yes
Space Size: 100 sq ft
Used self storage before: No
Used us before: No
Great service, so easy to use
Date:March 6, 2012
Allow time for check in it takes a while even if you have gone online first. lovely and clean with well lit corridors.
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Review 6 for Birmingham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
nigel s
Store with us Again: Yes
Space Size: 100 sq ft
Used self storage before: No
Used us before: No
excellent service
Date:February 3, 2012
Used big yellow to store contents of house while it was renovated.
Staff were friendly and gave excellent levels of customer service, arranged late access at short notice when stuck in traffic with van load of furniture.
Would definitely use in future
Staff were friendly and gave excellent levels of customer service, arranged late access at short notice when stuck in traffic with van load of furniture.
Would definitely use in future
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Review 7 for Birmingham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Graham Broadhead
Store with us Again: Yes
Space Size: 40 sq ft
Used self storage before: No
Used us before: No
Customer Focused
Date:December 17, 2011
Brilliant experience, staff could not have been more helpful
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Review 8 for Birmingham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
adcat936
Store with us Again: Yes
Space Size: 30 sq ft
Used self storage before: No
Used us before: No
excellent service
Date:December 4, 2011
Excellent service staff very friendly and helpful location of site good would recommend to friends ..
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Review 9 for Birmingham
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
4
/
5
Security Features
4
/
5
Access Arrangements
4
/
5
Attitude of Staff
4
/
5
Value for Money
4
/
5
Jane
Store with us Again: Yes
Space Size: 75 sq ft
Used self storage before: No
Used us before: No
Does exactly what it says on the web!
Date:November 18, 2011
1st time that I have used self service and I am very impressed with Big Yellow storage. When I checked in Samantha on reception was very helpful, especially as my hired help was so so slow! Easy to access and clean storage space with only 1 pass code to remember for access, so no need to remember loads of codes or passwords.
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Review 10 for Birmingham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Andrew Humpherson
Store with us Again: Yes
Space Size: 75 sq ft
Used self storage before: No
Used us before: No
Very good service and easy to use
Date:October 17, 2011
recomend big yellow with pleasure not knowing which way to turn,when asked to store some furniture at very short notice,fearing the worst contacted big yellow found,staff service price right on the money up front notthing hidden,first class service even down to the recomended remover,easy quick and very helpfull.
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Review 11 for Birmingham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Rose Cox
Store with us Again: Yes
Space Size: 50 sq ft
Used self storage before: Yes
Used us before: No
Very impressed with service and facilities
Date:October 3, 2011
I had reserved a unit at another storage place and changed my mind at the last minute. I'm very glad I did too! Big Yellow is very accessible, clean and the units are exactly what's needed for self storage. Really impressed and would certainly use them again if ever I needed to.
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Review 12 for Birmingham
Overall
Convenience of Location
3
/
5
Quality of the Store Environment
4
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Martin
Store with us Again: Yes
Space Size: 50 sq ft
Used self storage before: No
Used us before: No
Checking in
Date:September 18, 2011
The staff were brilliant, so helpful, and the process was painless.
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Review 13 for Birmingham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
4
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Leroy
Store with us Again: Yes
Space Size: 10 sq ft
Used self storage before: No
Used us before: No
Fantastic Service
Date:September 9, 2011
This is the first time we have used storage facilities,and so far i am blown away by the level of sevice on offer. This is how marketing should be done. Staff are very friendly and professional.
I would have no problems recommending this service.
Thanks guys
I would have no problems recommending this service.
Thanks guys
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Review 14 for Birmingham
Overall
Convenience of Location
3
/
5
Quality of the Store Environment
5
/
5
Security Features
4
/
5
Access Arrangements
3
/
5
Attitude of Staff
5
/
5
Value for Money
3
/
5
Caroline
Store with us Again: Yes
Space Size: 50 sq ft
Used self storage before: No
Used us before: No
Very helpful staff
Date:September 6, 2011
Very slick clean set up. Very professional. Recommended a good removal company for me too. Manager Luke McLaughlin was very helpful with me with a problem that I had.
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Review 15 for Birmingham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
pianoman
Store with us Again: Yes
Space Size: 100 sq ft
Used self storage before: No
Used us before: No
Perfect for me
Date:July 30, 2011
Had to book last minute as a move fell through - great, friendly service and incredibly convenient. Perfectly suited my needs and would eagerly recommend and use again
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Review 16 for Birmingham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Fran Fahy
Store with us Again: Yes
Space Size: 25 sq ft
Used self storage before: No
Used us before: No
Excellent service
Date:July 22, 2011
The customer service has been excellent and the staff are very friendly and helpful offering good advice on how the use the space effectively.
Thank you
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Review 17 for Birmingham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Alana
Store with us Again: Yes
Space Size: 150 sq ft
Used self storage before: No
Used us before: No
Really helpfull, fully professional easy to use se
Date:May 13, 2011
From the first point of contact great customer service was given with everything explained.
Really helpful and excelled in help. Manager explained everything to me and really helped with my service.
Easy to use and will be again.
Thanks for all the help given.
Really helpful and excelled in help. Manager explained everything to me and really helped with my service.
Easy to use and will be again.
Thanks for all the help given.
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Review 18 for Birmingham
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
4
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Kazal Ahmed
Store with us Again: Yes
Space Size: 175 sq ft
Used self storage before: No
Used us before: No
Fantastic service from start to storage
Date:April 18, 2011
The Birmingham team were fantastic from start to storgae, especially as we were communicating with Helen, the manager, from Dubai.
Helen was power of strength as she acted on our behalf as though we were there in person.
Thank you Helen and the Big Yellow team in Birmingham.
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Review 19 for Birmingham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Alan Wilson
Store with us Again: Yes
Space Size: 250 sq ft
Used self storage before: Yes
Used us before: No
Convenient, easy acces
Date:April 18, 2011
This is the first time we have used Big Yellow but would highly recommend them. Helpful staff and modern loading/unloading equipment.
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Review 20 for Birmingham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
M John
Location: 1st floor
Store with us Again: Yes
Space Size: 50 sq ft
Used self storage before: Yes
Used us before: No
Great storage facility
Date:November 11, 2010
Really helpful and efficient staff! Telephoned with an enquiry, reserved my unit, and moved in all my boxes in one afternoon.
1 of 1 found this review helpful.
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