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Big Yellow Edinburgh
Average Customer Rating:
(106 Reviews) 55
Rating Snapshot (106 reviews)
5 stars
76
4 stars
30
3 stars
0
2 stars
0
1 star
0
104 out of 106(98%)customers would recommend this product to a friend.
Customer Reviews for Edinburgh
Review 1 for Edinburgh
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
4
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Kenneth Hale
Store with us Again: Yes
Space Size: 75 sq ft
Used self storage before: Yes
Used us before: Yes
Excellent Attitude
Date:May 9, 2012
Notwithstanding Big Yellow are a Business, the Manner in which the staff at my current facility, Edinburgh, reacted to my needs and Change of Location activities, positively, delivering their support in a pleasant and timely manner, is to be commended.
Excellent in all respects, the facility provides me with a secured extra space ideal for me current needs.
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Review 2 for Edinburgh
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Charles Barrington
The perfect solution
Date:May 5, 2012
Hard to fault. Every aspect was clearly thought through - and pretty clear even to my wife and myself who are not computer-fluent spring chickens. You didn't have a category for staff sense of humour! All good there too.
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Review 3 for Edinburgh
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Max - Glasgow
Store with us Again: Yes
Space Size: 70 sq ft
Used self storage before: No
Used us before: No
Date:May 4, 2012
Great customer service, easy to follow instructions, just the right amount of privacy granted. Very clean and tidy operation.
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Review 4 for Edinburgh
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
2
/
5
Natalie Main
Store with us Again: Yes
Space Size: 50 sq ft
Used self storage before: No
Used us before: No
Staff very helpful
Date:April 21, 2012
good advice when moving in and where very helpful when I looked confused. Well done girls
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Review 5 for Edinburgh
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Kevin Thorne
Store with us Again: Yes
Space Size: 30 sq ft
Used self storage before: No
Used us before: No
Storage
Date:April 13, 2012
A really convenient and easy way to store furniture. Liked the easy of access and the security features, very impressed.
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Review 6 for Edinburgh
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Lisa Spencer
Store with us Again: Yes
Space Size: 30 sq ft
Used self storage before: No
Used us before: No
Easy to use
Date:April 10, 2012
Great Service, easy access, space available same day, no problems at all. Would definitely use Yellow Storage again.
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Review 7 for Edinburgh
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
4
/
5
Security Features
5
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Alaa Kannu
Store with us Again: Yes
Space Size: 9 sq ft
Used self storage before: No
Used us before: No
I like them, they deserve the rewards they got
Date:April 9, 2012
actually, everything about big yellow box for me is good. the service, the staff and everything. To be honest, the store environment is much better than what I expected and how simple to store your stuff is really great.
YES, I recommend it to whoever need to store.
YES, I recommend it to whoever need to store.
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Review 8 for Edinburgh
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Tracy Sandilands
Store with us Again: Yes
Space Size: 75 sq ft
Used self storage before: No
Used us before: No
Friendly staff great storage at a good price.
Date:February 14, 2012
I was really impressed with the staff and their service even prior to deciding to go with Yellow Storage. It was due to their customer service reps that made the decision for me.
Never having done anything like this before their help was greaty appreciated, and the cup of tea for my mum even more appreciated. They made us feel more than a customer which is a rare commodity these days.
Never having done anything like this before their help was greaty appreciated, and the cup of tea for my mum even more appreciated. They made us feel more than a customer which is a rare commodity these days.
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Review 9 for Edinburgh
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
J. Romano
Store with us Again: Yes
Space Size: 75 sq ft
Used self storage before: No
Used us before: No
Great Service
Date:January 22, 2012
This was the first time I have used storage facilities and I found the staff at Edinburgh Big Yellow very polite and helpful. The facilities are well kept and easy to use. I would recommend your firm to my friends.
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Review 10 for Edinburgh
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
5
/
5
Security Features
4
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
John Miller
Store with us Again: Yes
Space Size: 50 sq ft
Used self storage before: No
Used us before: No
Sets a new standard in self storage
Date:January 8, 2012
A very well organised outfit with a high quality storage facility and standard of service
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Review 11 for Edinburgh
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
3
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Vaughan Lewis
Store with us Again: Yes
Space Size: 100 sq ft
Used self storage before: No
Used us before: No
The only problem is the Lifts
Date:December 1, 2011
My only dislike is the fact that we had to keep keying in the password every time we had to use the lift to go up, surely there could be an override option. It is frustrating and time consuming when numerous journeys are being made. The lifts also broke down while we were there adding to our stress.
There also needs to be a longer delay on the lift. Every time we used it a voice announced "Doors closing" before we were anywhere near ready.
Overall clean and good sized units with friendly helpful staff.
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Review 12 for Edinburgh
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Julia M
Store with us Again: Yes
Space Size: 75 sq ft
Used self storage before: No
Used us before: No
Big Yellow had thought of everything....
Date:November 26, 2011
Staff were very helpful. Answered all our questions. The environment is clean, bright and secure. Provision of trolleys was such a help. Pricing structure so reasonable, and also allows flexibility if spacing requirements change. We were delighted we had made our intial enquiries, and will definitely use Big Yellow again if we need storage space.
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Review 13 for Edinburgh
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Colin Pearse
Store with us Again: Yes
Space Size: 150 sq ft
Used self storage before: Yes
Used us before: No
Don't look anywhere else!
Date:October 19, 2011
I have just moved out of a 4 bedroom house with my wife and two kids into temporary furnished accomodation (The in-laws!) and needed somewhere to put our things. We discovered the Big Yellow Self Storage, Sighthill, Edinburgh.
If you need storage, don't look anywhere else. Best price, best environment, great trolleys to help unload then take to the room and the best service. Maggie looked after me from enquiry to booking me in - she was knowledgeable, helped me find the best deal and was really friendly. On seeing me unload from a hired van, she even proactively let me know about a refund of £50 against the van hire hire cost. I am very shrewd for finding deals and have a very high expectation on service - All my expectations were significantly exceeded. I will never look anywhere in the future. well done.
If you need storage, don't look anywhere else. Best price, best environment, great trolleys to help unload then take to the room and the best service. Maggie looked after me from enquiry to booking me in - she was knowledgeable, helped me find the best deal and was really friendly. On seeing me unload from a hired van, she even proactively let me know about a refund of £50 against the van hire hire cost. I am very shrewd for finding deals and have a very high expectation on service - All my expectations were significantly exceeded. I will never look anywhere in the future. well done.
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Review 14 for Edinburgh
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Oliver
Store with us Again: Yes
Space Size: 25 sq ft
Used self storage before: No
Used us before: No
Great staff, very helpful
Date:October 11, 2011
I had an urgent need to store some equipment for work. The staff at the Edinburgh branch were extremely helpful and were very patient with me. The space recieved is perfect for what I need and the security and access arrangements are great. Would definitely recommend to anyone.
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Review 15 for Edinburgh
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
cat
Store with us Again: Yes
Space Size: 150 sq ft
Used self storage before: Yes
Used us before: No
Staff
Date:October 7, 2011
Have to say that the Staff in the Edinburgh branch are wonderful. John the manager went out of his way to explain the benefits of using The Big Yellow Storage and although on his own at the weekend did not make me feel rushed or pressured into making a decision. John emailed me confirmation earlier than anticipated which was outstanding. The ladies who registered me are wonderful Maggie and Debbie made myself and my 21mth old really welcome. Looking forward to spending the next couple of years with them.
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Review 16 for Edinburgh
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Margaret
Store with us Again: Yes
Space Size: 75 sq ft
Used self storage before: No
Used us before: No
Excellent friendly service
Date:October 4, 2011
So straight forward, with friendly helpful staff and all went smoothly on the day of moving my stuff into Big Yellow.
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Review 17 for Edinburgh
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Bruno Billion
Store with us Again: Yes
Space Size: 20 sq ft
Used self storage before: No
Used us before: No
Pratical, clean and secure, and great staff too
Date:October 1, 2011
I was very wonderfully surprised at how easy the moving process was and how the staff at the Edinburgh Bankhead Avenue, Sighthill location was very helpful, very efficient and very friendly.
Big Yellow Self-Storage may be a big brand, but from my experience of the place, you get a wonderful and personal experience all the way, as well as a tailored solution to your needs. A big thank you to the staff!
Big Yellow Self-Storage may be a big brand, but from my experience of the place, you get a wonderful and personal experience all the way, as well as a tailored solution to your needs. A big thank you to the staff!
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Review 18 for Edinburgh
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
AG1972
Store with us Again: Yes
Space Size: 35 sq ft
Used self storage before: No
Used us before: No
Excellent service & friendly staff
Date:September 22, 2011
Very easy to use, good security. Staff very helpful on arrival. Only one small criticism - could do with more of the big trolleys - had to wait about for one on a busy sunday afternoon
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Review 19 for Edinburgh
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Ron Smith
Store with us Again: Yes
Space Size: 100 sq ft
Used self storage before: No
Used us before: No
Excellent service, needed space urgently
Date:September 4, 2011
Needed space urgently to store items due to house fire, and was promptly served on the same day with ideal security and area
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Review 20 for Edinburgh
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
nicosat
Store with us Again: Yes
Space Size: 25 sq ft
Used self storage before: No
Used us before: No
so easy to use
Date:July 18, 2011
found the staff very good to talk to
& the interior of building very clean & tidy.
love the fact cctv is allover the place nice to know that my stuff is safer than being in a garage.
& the interior of building very clean & tidy.
love the fact cctv is allover the place nice to know that my stuff is safer than being in a garage.
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