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Big Yellow Brighton
Average Customer Rating:
(223 Reviews) 107
Rating Snapshot (223 reviews)
5 stars
133
4 stars
84
3 stars
6
2 stars
0
1 star
0
219 out of 223(98%)customers would recommend this product to a friend.
Customer Reviews for Brighton
Review 1 for Brighton
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
4
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
windyness
Store with us Again: Yes
Space Size: 35 sq ft
Used self storage before: No
Used us before: No
Intelligent staff
Date:February 9, 2012
First impressions, highly impressive, individual chap managing the depot. He changed my location so that I was nearer the lifts. I didn't feel as if I was dealing with some anonymous corporation, instead I was talking with real, live, intelligent human beings. That counts for a lot nowadays.
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Review 2 for Brighton
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
4
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
hb
Store with us Again: Yes
Space Size: 50 sq ft
Used self storage before: No
Date:February 2, 2012
Had the parking area not been on a slope, which made pushing a loaded trolley a little effortful, and had there not been countinuous radio 2 over the tannoy system, which I found quite tiring, I would have rated the store 5* all-round.
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Review 3 for Brighton
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Jo
Store with us Again: Yes
Space Size: 30 sq ft
Used self storage before: No
Used us before: No
Fab service! Great staff!
Date:January 27, 2012
Always really friendly, always really helpful and really convenient!
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Review 4 for Brighton
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
4
/
5
Security Features
4
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
3
/
5
Maureen Dillon
Store with us Again: Yes
Space Size: 40 sq ft
Used self storage before: No
Used us before: No
Excellent service.
Date:December 19, 2011
This is the first time I have used Big Yellow Self Storage and it won't be the last.
The staff were excellent. Relaxed , helpful and gave clear instructions and explanations. Very helpful in finding the correct storage size and best solution for ease of access to our goods whilst in storage. At the end of a busy and tiring day packing up and transporting our sons belongings to Big Yellow it was wonderful to have professional, friendly and helpful service from the young lady member of staff who helped us,
Well done Big Yellow ! I will be recommending you to all friends and business contacts.
The staff were excellent. Relaxed , helpful and gave clear instructions and explanations. Very helpful in finding the correct storage size and best solution for ease of access to our goods whilst in storage. At the end of a busy and tiring day packing up and transporting our sons belongings to Big Yellow it was wonderful to have professional, friendly and helpful service from the young lady member of staff who helped us,
Well done Big Yellow ! I will be recommending you to all friends and business contacts.
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Review 5 for Brighton
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Helen Natasha
Store with us Again: Yes
Space Size: 10 sq ft
Used self storage before: No
Used us before: No
Great service
Date:December 15, 2011
All staff have been really friendly and helpful. I enjoy being at your store. Great service. Many thanks.
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Review 6 for Brighton
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Jennyf
Store with us Again: Yes
Space Size: 70 sq ft
Used self storage before: No
Used us before: No
Great Service
Date:November 29, 2011
Put my items in store on November the 26th in Brighton - staff where really helpful let me upgrade to a bigger unit with no issues. I also got a 50% discount and they even made me a cup of tea!
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Review 7 for Brighton
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
4
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
chrissy
Store with us Again: Yes
Space Size: 50 sq ft
Used self storage before: No
Used us before: No
excellant & friendly service simple to use
Date:November 24, 2011
the staff were extremely helpful and guided us all the way, at a time when we were under a lot of stress
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Review 8 for Brighton
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Leslie Winchester
Store with us Again: Yes
Space Size: 80 sq ft
Used self storage before: No
Used us before: No
Most helpful and charming staff
Date:October 30, 2011
I am delighted with the service you have provided and the really nice, cheerful and helpful staff.
Everything was explained well and assistance was given when needed.
Everything was explained well and assistance was given when needed.
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Review 9 for Brighton
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
John
Store with us Again: Yes
Space Size: 15 sq ft
Used self storage before: No
Used us before: No
Helpful staff
Date:September 30, 2011
Staff went out of their way to find the best option for me and were creative and flexible in doing so.
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Review 10 for Brighton
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
4
/
5
Security Features
4
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Patrick Le G
Store with us Again: Yes
Space Size: 50 sq ft
Used self storage before: No
Used us before: No
Great Service and fantastic customer services
Date:September 27, 2011
I used the storage facilities recently and i was impressed with the value for money, the quality of the setup, security and most importantly the customer service which far exceeded what i expected, the customer service representative was engaging, helpful and made me feel that Big Yellow storage was the right choice for my storage needs.
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Review 11 for Brighton
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Nick
Store with us Again: Yes
Space Size: 30 sq ft
Used self storage before: No
Used us before: No
Just what I needed
Date:September 23, 2011
Quick, easy, straight forward, no hassle. Friendly, helpful staff.
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Review 12 for Brighton
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
j white
Store with us Again: Yes
Space Size: 50 sq ft
Used self storage before: No
Used us before: No
Much easier than expected
Date:September 22, 2011
Thought I may be overwhelmed by a masculine environenment but met lovely ladies at reception and found really easy to arrange. Very easy to store my kitchen. Painless procedure. Would definately recommend also very reasonable price.
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Review 13 for Brighton
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Brighton storer
Store with us Again: Yes
Space Size: 25 sq ft
Used self storage before: Yes
Used us before: No
Excellent all round
Date:September 16, 2011
Friendly, efficient & easy storage. I was thoroughly impressed by the facilities and particularly by the staff who told me everything I needed to know and were polite, professional and really friendly .
1 of 1 found this review helpful.
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Review 14 for Brighton
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
4
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Jo Hunter
Store with us Again: Yes
Space Size: 40 sq ft
Used self storage before: No
Used us before: No
Online Advice and Instore Service
Date:September 14, 2011
I received good quality online advice (via live chat) regarding the likely size of room which I would require. I also received extremely high quality service from Nick when I attended the Brighton store itself.
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Review 15 for Brighton
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
SimonDrake
Store with us Again: Yes
Space Size: 90 sq ft
Used self storage before: Yes
Used us before: No
Awesome Service
Date:August 3, 2011
Emma behind the desk was truly awesome and advised me on exactly what size storage I might require and was a pleasure to do business with. A true credit to the company !
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Review 16 for Brighton
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
4
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
3
/
5
Gertrude
Store with us Again: Yes
Space Size: 100 sq ft
Used self storage before: No
Used us before: No
Cheerful,helpfull staff
Date:July 29, 2011
Staff are very helpful. Clean, secure environment. Could do with longer opening times on a Sunday, but otherwise good experience.
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Review 17 for Brighton
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
5
/
5
Security Features
4
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
2
/
5
Oliveira
Store with us Again: Yes
Space Size: 50 sq ft
Used self storage before: No
Used us before: No
Good staff, poor packaging materials
Date:July 29, 2011
I liked the attention of the staff and the easy of interacting with the billing / contracting activities.
However a major caveat to all of you that are thinking of buying packaging materials, the quality of the boxes is below expectations with boxes coming apart at the seams even when not loaded, clearly an area where the Big Yellow needs improvement such as kicking out their current supplier and getting someone better to supply them quality materials.
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Review 18 for Brighton
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Louis M
Store with us Again: Yes
Space Size: 60 sq ft
Used self storage before: No
Used us before: No
Excellent - Very happy :)
Date:July 19, 2011
Lovely staff made it all very easy!
Perfect! Would definitely use again!
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Review 19 for Brighton
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Natalie Kane
Store with us Again: Yes
Space Size: 25 sq ft
Used self storage before: No
Used us before: No
Amazing Staff, Great Service
Date:July 18, 2011
Really efficient service, the staff were very helpful and even helped to find me the best value storage for my items, which you don't often get at a lot of companies that care less about the customer. Neil, the member of staff who assisted me, was helpful, friendly and intelligent, giving me the information I needed without useless jargon. Great Service.
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Review 20 for Brighton
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
4
/
5
Security Features
5
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
geoff
Store with us Again: Yes
Space Size: 125 sq ft
Used self storage before: No
Used us before: No
friendly helpful staff
Date:July 18, 2011
my experience with Big Yellow was always a happy one. All staff were attentive and sympathetic to my constant changes of date of use! Blame the solicitors handling the sale!
Am quite content to let them keep an eyr on my property
Am quite content to let them keep an eyr on my property
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