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Big Yellow Norwich
Average Customer Rating:
(160 Reviews) 76
Rating Snapshot (160 reviews)
5 stars
104
4 stars
54
3 stars
2
2 stars
0
1 star
0
155 out of 160(97%)customers would recommend this product to a friend.
Customer Reviews for Norwich
Review 1 for Norwich
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Michael
Location: Norwich
Store with us Again: Yes
Space Size: 90 sq ft
Norwich Riverside.
Date:August 4, 2010
I was very anxious about storing, but this was soon unfounded as all the staff where very helpful and support to my situation, A room was soon sorted and property securely stored in a few hours, now when I visit to check room, your staff always acknowledge my presence, and offer advice if asked, true ambassadors for your company. Excellent, 10/10 .....
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Review 2 for Norwich
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Revalan
Store with us Again: Yes
Space Size: 50 sq ft
Used self storage before: Yes
Used us before: Yes
Quick, useful servic
Date:December 5, 2011
The whole process was slick and business like yet maintaining an attitude of personal commitment.
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Review 3 for Norwich
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
3
/
5
Brian Sear
Store with us Again: Yes
Space Size: 125 sq ft
Used self storage before: No
Used us before: No
Great service and facility but
Date:November 21, 2011
Great service and a great facility however I don't understand how they get the business at the prices they charge. Must be corporare moves where money doesn't mattter. They did discount against a much cheaper place so we were able to afford them (just). Helpful web site well presented.
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Review 4 for Norwich
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Nicamillo
Store with us Again: Yes
Space Size: 20 sq ft
Used self storage before: No
Used us before: No
Modern store, old fashioned courtesy
Date:November 14, 2011
Norwich Big Yellow can boast the best of both worlds: very modern accommodation, and helpful friendly staff who take an interest in the customer and haven't lost the art of old-fashioned courtesy - that goes for everyone from the counter staff to the 'porters'. But because it is a busy place it DOES need more than one loo!
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Review 5 for Norwich
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Mum's solution
Store with us Again: Yes
Space Size: 20 sq ft
Used self storage before: No
Used us before: No
Big Yellow storage
Date:September 18, 2011
I was impressed with the efficiency and friendliness of your staff.
the facilities are excellent.
the access is easy and central.
staff have been incredibly helpful.
the facilities are excellent.
the access is easy and central.
staff have been incredibly helpful.
brilliant solution to keeping non essential property of uni children in one town when they're in between student accommodation! Easy to use, easy for them to access and saves them hauling bits and pieces up and down the country between terms!
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Review 6 for Norwich
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
4
/
5
Security Features
4
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
David
Store with us Again: Yes
Used self storage before: Yes
Used us before: Yes
Staff efficiency
Date:September 17, 2011
I went to the store with a problem and, although there was no solution, Ethna search around to offer a convenient alternative that I could not refuse. Next morning, when I went to move all my stuff, Andy had already all the papers ready. That is an efficient team. On top of that, both came across friendly and all the time a smile in their faces.
I wish more business had employers like Ethna and Andy!
I wish more business had employers like Ethna and Andy!
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Review 7 for Norwich
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
su
Store with us Again: Yes
Space Size: 100 sq ft
Used self storage before: No
Used us before: No
excellant
Date:September 17, 2011
excellent idea if you are short of space and need to store your items . assistant very helpful and explained how everthing worked.
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Review 8 for Norwich
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
TobyC
Store with us Again: Yes
Space Size: 200 sq ft
Used self storage before: No
Used us before: No
Great Service. Friendly and helpful staff
Date:September 1, 2011
Great Service. Friendly and helpful staff, a pleasure to deal with, during a stressful house move.
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Review 9 for Norwich
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Mr. Bird
Store with us Again: Yes
Space Size: 125 sq ft
Used self storage before: No
Used us before: No
Excellent Service, Extremely Helpful Staff
Date:August 29, 2011
We had to suddenly move out of our home in under 24 hours due to keeping the moving chain going, an exceptionaly stressful 24 hours. The staff were excellent and made a horrible situation alot easier to handle, we were offered coffee on early arrival and all the paperwork was simple and stressless. I would reccommmend Norwich Big Yellow to everyone and anyone looking for starage needs. The reccommended store size was spot on, no space wasted and not to small either. My Wife and I would like to say a Massive thanks to all involved.
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Review 10 for Norwich
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Alison
Store with us Again: Yes
Space Size: 40 sq ft
Used self storage before: No
Used us before: No
Intensive use on certain weekends
Date:August 24, 2011
I was impressed by the security features and efficient organisation and ease of use. I know I can add an out of hours option and appreciate that staff need time out, but it would be useful to be able to come and go for longer on Sundays, particularly as I can only usually get to Norwich at weekends, and then only once a month.
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Review 11 for Norwich
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
4
/
5
Security Features
4
/
5
Access Arrangements
3
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Dave
Store with us Again: Yes
Space Size: 200 sq ft
Used self storage before: No
Used us before: No
Easy Peasy
Date:August 4, 2011
Good staff, layout etc. I have just two bits of constructive criticism.
1) The trolleys could do with some kind of brake. The car park is slightly sloped and the trolley tends to trundle down it if you don't park it properly and if you try to drag a heavy item off it the trolley follows;
2) Out of hours you have to drive in and out on the wrong side to enter the code. All it needs is a little traffic island in the centre and then you can still drive on the left, and maybe seperate gates on each side so they open quicker
1) The trolleys could do with some kind of brake. The car park is slightly sloped and the trolley tends to trundle down it if you don't park it properly and if you try to drag a heavy item off it the trolley follows;
2) Out of hours you have to drive in and out on the wrong side to enter the code. All it needs is a little traffic island in the centre and then you can still drive on the left, and maybe seperate gates on each side so they open quicker
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Review 12 for Norwich
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
4
/
5
Security Features
4
/
5
Access Arrangements
4
/
5
Attitude of Staff
4
/
5
Value for Money
3
/
5
Shannon Lynch
Store with us Again: Yes
Space Size: 25 sq ft
Used self storage before: No
Used us before: No
Good service
Date:August 1, 2011
Good service, check in did take some time but it was necessary, and extra member of staff would make things run smoother if several persons turned up to check in at the same time. Layout of the floors were slightly confusing but was happily taken directly to the room i booked so wasn't an issue.
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Review 13 for Norwich
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
4
/
5
Security Features
4
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
3
/
5
Ken Saunders
Store with us Again: Yes
Space Size: 200 sq ft
Used self storage before: No
Used us before: No
Great service, clean container and really secure.
Date:August 1, 2011
Great service, clean container and really secure. Another very good feature was when I tried to contact the Norwich unit via phone, the call was eventually picked up by a call centre where the message was pasted onto the store - excellent service.
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Review 14 for Norwich
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
4
/
5
Security Features
5
/
5
Access Arrangements
4
/
5
Attitude of Staff
4
/
5
Value for Money
4
/
5
Louisa Moore
Store with us Again: Yes
Space Size: 150 sq ft
Used self storage before: No
Used us before: No
Great Service, very reassuring
Date:August 1, 2011
A great place to store items when you need it in a hurry. Staff very helpful and understanding, Definitely recommended.
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Review 15 for Norwich
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
3
/
5
Suzanne
Store with us Again: Yes
Space Size: 100 sq ft
Used self storage before: Yes
Used us before: No
Easy to use
Date:July 29, 2011
Very easy but comprehensive to set up. Staff are very helpful and polite, a pleasure to do business with.
Overall, a little on the expensive side, but excellent storage facility. Clean and well ventilated, very secure.
Overall, a little on the expensive side, but excellent storage facility. Clean and well ventilated, very secure.
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Review 16 for Norwich
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
C Woods
Store with us Again: Yes
Space Size: 30 sq ft
Used self storage before: Yes
Used us before: Yes
Top Marks Big Yellow
Date:May 13, 2011
This is my third time of using Big Yellow and I always find the staff efficient and welcoming.
At a time of uncertainty, either moving house or for personal reasons, Big Yellow provides an oasis of calm and security.
At a time of uncertainty, either moving house or for personal reasons, Big Yellow provides an oasis of calm and security.
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Review 17 for Norwich
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Kenny Anderson
Store with us Again: Yes
Space Size: 125 sq ft
Used self storage before: No
Used us before: No
Great Service
Date:May 13, 2011
Everything at the Norwich Depot was so easy, the staff were very helpful with everything, offering advice and explaining every step. Nothing was a problem.
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Review 18 for Norwich
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
3
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Euan Munro
Store with us Again: Yes
Space Size: 80 sq ft
Used self storage before: No
Used us before: No
Staff
Date:March 11, 2011
The staff I have dealt with at your Norwich store are genuinely excellent. Supremely friendly and always helpful. For example when I was having my first items delivered to my room and they turned out to be too large the change of the room was quick and easy, with your staff not making it seem like any inconvenience.
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Review 19 for Norwich
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Thelma Baker
Location: Norwich
Store with us Again: Yes
Space Size: 70 sq ft
Used self storage before: No
Used us before: No
Helpful & knowledgeable staff
Date:February 15, 2011
The team at the Norwich storage facility have all been so helpful and efficient they have made the whole experience of using temporary storage very easy and hassle free. They always have the relevant information at hand and are approachable and friendly. Absolutely no problems at all and would not hesitate to fully recommend as providing excellent customer service.
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Review 20 for Norwich
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
4
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Premier Gift Boxes
Location: Norwich
Store with us Again: Yes
Space Size: 200 sq ft
Used self storage before: Yes
Used us before: Yes
Great space
Date:February 11, 2011
Very clean space. Easy to use, helpful and friendly staff. Love that they can accept deliveries on our behalf.
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