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Big Yellow Beckenham
Average Customer Rating:
(120 Reviews) 62
Rating Snapshot (120 reviews)
5 stars
59
4 stars
56
3 stars
5
2 stars
0
1 star
0
115 out of 120(96%)customers would recommend this product to a friend.
Customer Reviews for Beckenham
Review 1 for Beckenham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Willcox
Store with us Again: Yes
Space Size: 150 sq ft
Used self storage before: No
Used us before: No
Great service. easy access
Date:January 9, 2012
Emma at the Elmers End branch was very helpful. Everything regarding access and use of the storage facility was clearly explained. Thank you for making everything so clear and simple.
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Review 2 for Beckenham
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
David
Store with us Again: Yes
Space Size: 15 sq ft
Used self storage before: No
Used us before: No
Made a stressful day so much easier! Brilliant!
Date:December 23, 2011
Had just been going through a terrible few days moving, Big Yellow Beckenham made this part so straight forward and stress free. Thanks to Kara for her kind attitude both on the phone and in person - and a great cup of tea! Thanks also to Jamie for talking me through and helping me so straightforwardly with the process when I really had just had enough!. Great service - and to me could not have been bettered! Thank you!
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Review 3 for Beckenham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Maria Loizou
Store with us Again: Yes
Space Size: 100 sq ft
Used self storage before: No
Used us before: No
Easy to use
Date:December 3, 2011
Easy to use. Worthwhile doing te online check in before moving in.
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Review 4 for Beckenham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
3
/
5
Davie
Store with us Again: Yes
Space Size: 25 sq ft
Used self storage before: No
Used us before: No
Nice staff, complicated rules
Date:November 29, 2011
The staff couldn't be more helpful, but I got caught out by the rule which states you have to know your whole entire inventory BEFORE you move in a single box! I wanted to move stuff in box by box, as I declutter my flat prior to moving in March 12. Still, once we had resolved this, it was easy to move in, the rooms are nice and dry. Another problem is that emails etc don't display properly on the iPhone! How come they have an app, but can't sort out their email???
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Review 5 for Beckenham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Mrs Lestrelle
Store with us Again: Yes
Space Size: 100 sq ft
Used self storage before: No
Used us before: No
Staff
Date:November 14, 2011
Emma was very very good and so patient with us as the space we had booked was too small and no problem to her sorting us out a bigger space. She was pprofessional and we understood all that she tols us
and told us about the offer on storage packs. I add that this was at the end of the day and so refreshing to have someone in a customer focused environment who takes such a pride in her work.
and told us about the offer on storage packs. I add that this was at the end of the day and so refreshing to have someone in a customer focused environment who takes such a pride in her work.
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Review 6 for Beckenham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Peter Bevan
Store with us Again: Yes
Space Size: 75 sq ft
Used self storage before: No
Used us before: No
Only one snag!
Date:November 1, 2011
The only snag I encountered was being unable to register online. But this was not the fault of the staff at Beckenham - I understand that it's an IT problem that HQ are addressing. The staff were very helpful and I'm pleased with the service overall.
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Review 7 for Beckenham
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
5
/
5
Security Features
4
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Martin
Store with us Again: Yes
Space Size: 70 sq ft
Used self storage before: No
Used us before: No
Good to know
Date:September 27, 2011
Once in a while you stumble on great service and value for money. With no recommendation I relied on the advert displayed on the building. Desperate to find a storage I tried them. The process was simple and quick.
Now I am able to walk in and out to add to my storage or take away, using an effective security system. So far I am pleased with the choice and it would.be hard to switch. Keep it up BIG YELLOW!
Now I am able to walk in and out to add to my storage or take away, using an effective security system. So far I am pleased with the choice and it would.be hard to switch. Keep it up BIG YELLOW!
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Review 8 for Beckenham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Fraser
Store with us Again: Yes
Space Size: 200 sq ft
Used self storage before: No
Used us before: No
Easy to Use
Date:September 18, 2011
The staff were very helpful, and units easy to access.
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Review 9 for Beckenham
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
4
/
5
Security Features
4
/
5
Access Arrangements
3
/
5
Attitude of Staff
5
/
5
Value for Money
3
/
5
Mark
Store with us Again: Yes
Space Size: 125 sq ft
Used self storage before: No
Used us before: No
Helpful staff
Date:August 22, 2011
The gentleman on duty who helped us to get registered, and explained how everything worked, was extremely competent and helpful. The facilities are also clean, and smart.
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Review 10 for Beckenham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Caroline Laming
Store with us Again: Yes
Space Size: 75 sq ft
Used self storage before: Yes
Used us before: No
Professional and Friendly Service
Date:April 21, 2011
From the initial enquiry through to the move in day the quality of service has been excellent. I wish I had made the transfer sooner. Thank you!
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Review 11 for Beckenham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
G. Malvermi
Store with us Again: Yes
Space Size: 75 sq ft
Used self storage before: No
Used us before: No
Date:December 20, 2010
Easy to use, remarkably friendly staff and ultra convenient.
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Review 12 for Beckenham
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
4
/
5
Security Features
4
/
5
Access Arrangements
4
/
5
Attitude of Staff
4
/
5
Value for Money
4
/
5
Damien Hilborne
Location: Beckenham
Store with us Again: Yes
Space Size: 10 sq ft
Used self storage before: No
Used us before: No
Big Yellow Beckenham
Date:December 17, 2010
From the online reservation to completing the paperwork with the staff, the whole process of securing space at the Beckenham branch of Big Yellow was efficient and straight forward. The overall experience was great.
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Review 13 for Beckenham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
4
/
5
Security Features
5
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Carole West
Location: Beckenham
Store with us Again: Yes
Space Size: 50 sq ft
Used self storage before: No
Used us before: No
Surpisingly easy to use!
Date:December 17, 2010
I was unsure about using self storage but at Big Yellow in Beckenham the staff were helpful, went carefully over the security arrangements and after a couple of visits I now find the whole thing very straightforward and easy to use.
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Review 14 for Beckenham
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Carole Wicks
Store with us Again: Yes
Space Size: 75 sq ft
Used self storage before: Yes
Used us before: Yes
Date:November 12, 2010
Fast and efficient storage facility with easy access functions and extremely helpful staff.
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Review 15 for Beckenham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Stella Moss
Location: Beckenham
Store with us Again: Yes
Space Size: 40 sq ft
Used self storage before: No
Used us before: No
Great service
Date:November 12, 2010
I arrived one Saturday in a bit ofa frenzy, and was very pushed for time. Was helped very effiiciently by a member of staff, who made it a smooth and pain free process. After hours access is just brilliant, as it allows so much flexibility.
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Review 16 for Beckenham
Overall
Convenience of Location
5
/
5
Security Features
4
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Karen Hedderman
Store with us Again: Yes
Space Size: 40 sq ft
Used self storage before: No
Used us before: No
Big yellow space until you have your own.
Date:November 11, 2010
Having just moved back to UK from overseas I had no where to put my last 20 years! Big Yellow Self Storage provided the solution. They came back with an immediate quote and half price offer which was good news. On a recce I was given all the information I needed and able to book my space. Goods arrived and are safely tucked in until I have my own space to put them. Thanks.
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Review 17 for Beckenham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
PW
Location: Beckenham
Store with us Again: Yes
Space Size: 50 sq ft
Used self storage before: Yes
Used us before: Yes
Really easy to use, staff extremely helpful.
Date:November 11, 2010
We found the whole experience extremely painless. The staff member on duty was very friendly,helpful and quick at processing our requirments. We'd definitely recommend Beckenham branch to friends.
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Review 18 for Beckenham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Mr S Knight
Location: Biggin Hill
Store with us Again: Yes
Space Size: 50 sq ft
Used self storage before: No
Used us before: No
A++++++
Date:September 17, 2010
As a first time user of self storage I cannot fault the service provided by the Big Yellow Beckenham store. The service was friendly and efficient, the price was very competitive and the location and opening hours very convenient.
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Review 19 for Beckenham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Marzia
Location: Beckenham
Store with us Again: Yes
Space Size: 15 sq ft
Used self storage before: Yes
Used us before: No
Easy
Date:September 2, 2010
I had already used storage in USA so I was really pleased when Yellow opened at a reasonable distance. It is the best solution to one's storage problems. It is clean and safe. However, I think the service should be open from early morning till midnight without making any special arrangements.
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Review 20 for Beckenham
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Ken Crouch
Location: Beckenham Storage
Store with us Again: Yes
Space Size: 100 sq ft
Used self storage before: No
Used us before: No
Very helpful staff
Date:September 2, 2010
I needed urgent Storage for a large amount of College Student Furniture and on ringing Big Yellow Storage I was given good info as to how they could help me. I even called in a day in advance than I needed to move in and the help and advice was very good.
I would recommened this Company to anyone.
I would recommened this Company to anyone.
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