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Big Yellow West Norwood
Average Customer Rating:
(118 Reviews) 54
Rating Snapshot (118 reviews)
5 stars
77
4 stars
38
3 stars
2
2 stars
1
1 star
0
116 out of 118(98%)customers would recommend this product to a friend.
Customer Reviews for West Norwood
Review 1 for West Norwood
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
MN
Store with us Again: Yes
Space Size: 50 sq ft
Used self storage before: Yes
Used us before: Yes
Helpful staff
Date:May 10, 2012
The staff were very helpful - moving house can be stressful but he booked me in while my removals company stored my furniture.
I realised the space I had booked wasn't quite large enough but he was able to offer another larger space and offered advice about the best deal.
I realised the space I had booked wasn't quite large enough but he was able to offer another larger space and offered advice about the best deal.
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Review 2 for West Norwood
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Chad S
Store with us Again: Yes
Space Size: 60 sq ft
Used self storage before: No
Used us before: No
Right for what we needed
Date:April 30, 2012
The store is in a convenient location for us and has good access options for what we required. It's not the cheapest company out there but it represents the best value when you consider security, flexibility, easy of access and the friendliness and helpfulness of the staff.
The flexibility of the units is also a bonus. We have a 60ft unit but will probably downsize in a few months which is no problem to arrange. Also there is a discount for paying 6 months in advance.
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Review 3 for West Norwood
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
3
/
5
Security Features
4
/
5
Access Arrangements
5
/
5
Attitude of Staff
4
/
5
Value for Money
4
/
5
Hannah W
Store with us Again: Yes
Space Size: 70 sq ft
Used self storage before: No
Used us before: No
Easy to use
Date:April 11, 2012
A really useful service especially when house moves don't quite happen when they were meant to! The store manager was very accommodating, especially as it was Good Friday. I liked the way he phoned once I had made a web enquiry and was very thorough in asking his questions and assessing the size of room we would need.
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Review 4 for West Norwood
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
4
/
5
Security Features
4
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Elizabeth
Store with us Again: Yes
Space Size: 20 sq ft
Used self storage before: No
Used us before: No
Great service
Date:April 3, 2012
I took some things to store at the West Norwood site last weekend and was very impressed with the service I received from the staff there - extremely helpful, friendly and professional. The place was clean, well ordered and easy to navigate, and the two guys who were working that day went out of their way to make sure everything was clear and easy to understand.
I would definitely recommend the West Norwood store to others.
I would definitely recommend the West Norwood store to others.
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Review 5 for West Norwood
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
4
/
5
Security Features
3
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
L Marquillie
Store with us Again: Yes
Space Size: 40 sq ft
Used self storage before: Yes
Used us before: Yes
Fantastic Staff!
Date:March 31, 2012
Such a positive and pleasant experience - staff were more than helpful, very informative, and went above and beyond to help me.
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Review 6 for West Norwood
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
J Townsend
Store with us Again: Yes
Space Size: 100 sq ft
Used self storage before: No
Used us before: No
Great Service
Date:February 26, 2012
Moving home and having to put possessions in storage is a stressful experience but the extremely helpful staff alleviated all the pressure for which I am grateful.
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Review 7 for West Norwood
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
3
/
5
Sarah Mulholland
Store with us Again: Yes
Used self storage before: No
Used us before: No
great for first time users
Date:February 15, 2012
This was the first time I had used a self-storage company - and it couldn't have been easier. The staff, particularly Hugh, were hugely friendly and helpful. I would really recommend Big Yellow to friends.
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Review 8 for West Norwood
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Eleanor
Store with us Again: Yes
Space Size: 100 sq ft
Used self storage before: No
Used us before: No
Great service
Date:February 5, 2012
Really lovely, friendly, helpful staff, wonderful service
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Review 9 for West Norwood
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Laura Austin
Store with us Again: Yes
Space Size: 12 sq ft
Used self storage before: Yes
Used us before: Yes
Helpful!! Efficient! YES YES
Date:December 5, 2011
Incredibly helpful staff, and immaculate premises, as well as a great system set up with me in mind - what more could I ask for!!
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Review 10 for West Norwood
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
4
/
5
Security Features
4
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
sonia baker
Store with us Again: Yes
Space Size: 200 sq ft
Used self storage before: No
Used us before: No
great service
Date:August 19, 2011
having never use this type service before i found it quite easy to understand the way it works very helpfull polite staff would recommend
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Review 11 for West Norwood
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Sophie Russell
Store with us Again: Yes
Space Size: 30 sq ft
Used self storage before: No
Used us before: No
Brilliant
Date:July 29, 2011
Website is really user friendly, staff in store were very helpful, speedy registration and being to actually view a space before you decide which size you need is excellent.
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Review 12 for West Norwood
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
4
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
RSPCA West Norwood
Store with us Again: Yes
Space Size: 12 sq ft
Used self storage before: No
Used us before: No
Friendly staff
Date:July 18, 2011
Friendly and helpful staff. Good location ideal for us just up the road.
Our only complaint would be the lack of lighting
inside the actual unit.
inside the actual unit.
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Review 13 for West Norwood
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Amy
Store with us Again: Yes
Space Size: 70 sq ft
Used self storage before: No
Used us before: No
Fabulous Experience Big Yellow
Date:July 4, 2011
I wanted to praise the hard work of the Big Yellow Staff at the West Norwood branch. From the moment I made the first phone call, they have been nothing but polite, kind, helpful and reassuring that everything will be smooth running. We moved on Saturday and the process was so simple and effective. I have never heard anything about storage companies but I will be sure to pass on the message to all friends and family.
The two women I have mostly dealt with at the West Norwood branch have been so helpful and brilliant to talk to.
Thank you for being a fab company to deal with, making our lives a whole lot easier.
I passed a similar message on to the directors of Big yellow, who were also very pleased and thankful for the praise.
All in all, 10 out of 10 to a great company!!!
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Review 14 for West Norwood
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
A HAPPY BUNNY FROM UPPER NORWOOD
Store with us Again: Yes
Space Size: Can't Remember
Used self storage before: No
Used us before: No
ONE HAPPY BUNNY
Date:May 11, 2011
Never used storage before so very apprehensive beforehand. BUT staff at West Norwood were brillIant. so friendly, helpful and thoroughly professional. They really know all about customer service and deserve highest praise. I wish other businesses were as impressive.
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Review 15 for West Norwood
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
3
/
5
TAMARA
Store with us Again: Yes
Space Size: 25 sq ft
Used self storage before: No
Used us before: No
easy to use
Date:April 19, 2011
I have found the staff at west norwood more than happy to help with any needs at the storage units from moving in to down sizing when less space was needed.
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Review 16 for West Norwood
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
3
/
5
Attitude of Staff
5
/
5
Value for Money
3
/
5
andrea tetreault
Store with us Again: Yes
Space Size: Can't Remember
Used self storage before: No
Used us before: No
Excellent service and friendly staff
Date:April 18, 2011
Loved the way staff are friendly and helpful but not in your face like the "have a nice day" syndrome of some companies. I needed to change lockups and they made it easy and convenient. I tend to do all the schlepping to the lockup on my own and would prefer later opening hours, like after 6pm but hey, for the friendliness and convenience I shall put up with the working hour times for entry. Thot someone had left their radio on in their locker to find that they play the radio to make it "less spooky"when delivering to your lockup on your own. Brilliant
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Review 17 for West Norwood
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Phil D
Store with us Again: Yes
Space Size: 100 sq ft
Used self storage before: No
Used us before: No
Great helpful service, completely trouble free
Date:April 18, 2011
Had to use storage inbetween houses, and Big Yellow were the nearest place. Staff very helpful, down to working out how much storage we actually needed, and changing the booked room on the day. Check out was trouble free too, just gave the notice, turned up and that was it. Great service would recommend, and would use again - but hopefully I won't have to!
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Review 18 for West Norwood
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Adeola46
Store with us Again: Yes
Space Size: 90 sq ft
Used self storage before: No
Used us before: No
Great service
Date:April 18, 2011
I like the location of the storage its so easy to locate for my delivery man. Freindly and considerate staff
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Review 19 for West Norwood
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
susan
Store with us Again: Yes
Space Size: 70 sq ft
Used self storage before: No
Used us before: No
Put me at ease
Date:March 11, 2011
I was going through the stresses of moving flats, and I had no where to put my househole belonings whilst I was in between flats. I had no idea what the Big Yellow Storage was really about, as I had never used them before. As there is a store just down the road from me, I popped in and asked what is was all about and wether or not it could benefit me. The staff is West Norwood are extremely helpful and very infomative, answering every question i had with enthusiam and politeness. The process of storage there is exetremly easy and straight forward, and the security there is at its maximum. I left that afternoon feeling like a whole weight as come off my shoulders, and I have been telling everyone about Big Yellow Storage ever since! They really put me at ease!
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Review 20 for West Norwood
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
martin
Location: west norwood
Store with us Again: Yes
Space Size: 25 sq ft
Used self storage before: No
Used us before: No
very helpful
Date:February 10, 2011
I found your staff friendly helpfull and very professional with a good sense of humour they made the process very smooth and easy to understand thank you
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