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Big Yellow Gloucester
Average Customer Rating:
(69 Reviews) 30
Rating Snapshot (69 reviews)
5 stars
51
4 stars
17
3 stars
1
2 stars
0
1 star
0
65 out of 69(94%)customers would recommend this product to a friend.
Customer Reviews for Gloucester
Review 1 for Gloucester
Overall
Convenience of Location
1
/
5
Quality of the Store Environment
5
/
5
Security Features
4
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Helen DIxon
Store with us Again: Yes
Used self storage before: No
Used us before: No
Fab staff
Date:February 1, 2012
Excellent service from enquiry to booking in. A simple procedure at a highly stresssful time of moving house. Thanks.
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Review 2 for Gloucester
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
3
/
5
paul van pelt
Store with us Again: Yes
Used self storage before: No
Used us before: No
Date:December 14, 2011
personal service very good young lady on receptionn, i would employ her .
name Charlotte >daye,
first class service and very pleased.
many thanks
name Charlotte >daye,
first class service and very pleased.
many thanks
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Review 3 for Gloucester
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
3
/
5
glougal
Store with us Again: No
Space Size: 40 sq ft
Used self storage before: Yes
Used us before: No
good but expensive
Date:November 9, 2011
staff very friendly, location good, variety of spaces, but if there hadnt been an offer on i would not have used you,,,booking in process very very very long
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Review 4 for Gloucester
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Tis Sue
Store with us Again: Yes
Space Size: 80 sq ft
Used self storage before: No
Used us before: No
very impressed
Date:October 19, 2011
Not sure if I have the space size right. I must admit I was very impressed with the facility and how easy it was to register etc. When I rang up, the manager, Neil, was extremely helpful and when we checked in Charlotte was brilliant, very friendly and courteous. Nothing was too much trouble. She is a credit to your organisation - seriously.
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Review 5 for Gloucester
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Stephen
Store with us Again: Yes
Space Size: 50 sq ft
Used self storage before: No
Used us before: No
Fabulous Service
Date:September 25, 2011
The service was informative , very professional I really couldnt fault it.
I found the person I dealt with extremely helpful. I would strongly recommend using this company.
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Review 6 for Gloucester
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
barry
Store with us Again: Yes
Space Size: 35 sq ft
Used self storage before: No
Used us before: No
paper work takes to long
Date:August 31, 2011
Everything would be good if it wasent for the 30 - 45 mins spent filling out forms and talking though all the rules. There must be a much quicker way of doing this it takes so long
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Review 7 for Gloucester
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Sheila. Gloucester
Store with us Again: Yes
Space Size: 75 sq ft
Used self storage before: Yes
Used us before: Yes
Terrific Service
Date:July 24, 2011
Gloucester Big Yellow staff are ALL so thoughtful, helpful and cheerful - they really are excellent. And help to make stressful situations like moving home a little easier. THANK YOU
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Review 8 for Gloucester
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Dunnock
Store with us Again: Yes
Space Size: 25 sq ft
Used self storage before: No
Used us before: No
Great Service and friendly staff.
Date:March 11, 2011
I found the staff very friendy and helpful, and everything was explained thoroughly. The store was very clean and bright and I felt it was a safe and secure place to store my goods. It was also convenient to where I live.
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Review 9 for Gloucester
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Pete
Location: Gloucester
Store with us Again: Yes
Space Size: 75 sq ft
Used self storage before: No
Used us before: No
Excellent Service
Date:February 10, 2011
Many thanks for the great service from my initial contact and when I moved my stuff in. The staff put my mind at rest that my belongings would be safe and secure and were very supportive. I am most apprecieative.
0 of 1 found this review helpful.
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Review 10 for Gloucester
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
5
/
5
Security Features
4
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
bylines
Location: Gloucester
Store with us Again: Yes
Space Size: 50 sq ft
Used self storage before: Yes
Used us before: Yes
Excellent service
Date:January 19, 2011
I think the biggest drawback is the amount of time registration requires other than that the service is efficient effective and does what it says on the tin.
0 of 1 found this review helpful.
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Review 11 for Gloucester
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Extremely Satisfied Customer
Location: Gloucester
Store with us Again: Yes
Space Size: 100 sq ft
Used self storage before: Yes
Used us before: Yes
A Life Saver!
Date:January 9, 2011
Big Yellow Saved the Day! What to do with my furniture and household items while my new home was was being refurbished? I only called in for tape but was very impressed by the staff and their knowledge. They showed me around and advised me of size of storage room. All packed safely away until my new house is a home again!
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Review 12 for Gloucester
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Lorna Robinson
Location: Gloucester
Store with us Again: Yes
Space Size: 75 sq ft
Fantastic Service
Date:June 22, 2010
The service I received from everyone at the store was thorough and they were extremly patient. They were so incredibly helpful and made the otherwise traumatic experience of moving items into storage easy.
In the Gloucester store I would like to thank all of the staff but in particular many thanks to Marcus and Billy who were exceptional with the help and guidance they gave me
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Review 13 for Gloucester
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Commander_Data
Location: Gloucester
Store with us Again: Yes
Space Size: 30 sq ft
Great!
Date:June 21, 2010
Friendly helpful staff made me a cup of tea and everything! Good price too.
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Review 14 for Gloucester
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Kathryn
Location: Gloucester
Store with us Again: Yes
Space Size: 50 sq ft
Nothing was too much trouble
Date:April 26, 2010
Having been through a very stressful time recently, the staff at Gloucester were brilliant. I couldn't decide what size unit I needed. I didn't even know when I would need it. They were very patient, helpful and above all, friendly.
0 of 1 found this review helpful.
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Review 15 for Gloucester
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Karen
Location: Gloucester
Store with us Again: Yes
Space Size: 50 sq ft
Excellent service and easy to use
Date:April 21, 2010
First time i have used Big Yellow and i am very impressed with the service, amenities and quality of rooms. Would definately recommend and use in the future.
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Review 16 for Gloucester
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Hannah
Location: Gloucester
Store with us Again: Yes
Space Size: 40 sq ft
Staff were very friendly and helpful
Date:April 20, 2010
I spoke to 3 members of staff, Marcus, Billy? and a female and all 3 made me feel welcome. They all had excellent customer service. I would recommend this service to my friends (if i knew any who needed storage)
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Review 17 for Gloucester
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
3
/
5
P Hazlewood
Location: Gloucester
Store with us Again: Yes
Space Size: 60 sq ft
Very easy throughout
Date:March 8, 2010
All the way through the process we found that the staff could never do enough, it was very simple and very easy to use, my only negative would be the price however given the quality of the service and the ability to access so easily, i would say that it was worth the extra over the other competition
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Review 18 for Gloucester
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
5
/
5
Jane Rowe
Location: D? (not sure)
Store with us Again: Yes
V user-friendly, excellent service
Date:March 6, 2010
I used Big Yellow in 2007 when I moved home and needed interim storage. I was impressed by the efficient, competent and helpful staff. Nothing too much trouble. Facility very easy to use. Felt confident re security. Clean environment. Location easy to access. Overall excellent all-round service and I will certainly use again if the need arises.
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Review 19 for Gloucester
Overall
Convenience of Location
4
/
5
Quality of the Store Environment
4
/
5
Security Features
4
/
5
Access Arrangements
4
/
5
Attitude of Staff
5
/
5
Value for Money
4
/
5
Rob
Location: Gloucester
Store with us Again: Yes
Space Size: 40 sq ft
Friendly and helpful staff
Date:March 5, 2010
Friendly staff who were happy to help and discuss options with you. Good clean environment.
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Review 20 for Gloucester
Overall
Convenience of Location
5
/
5
Quality of the Store Environment
5
/
5
Security Features
5
/
5
Access Arrangements
5
/
5
Attitude of Staff
5
/
5
Value for Money
3
/
5
Nick Filbey
Location: Gloucester
Store with us Again: Yes
Space Size: 75 sq ft
A great, flexible serice, that allows access at a
Date:March 5, 2010
A great, flexible service that allows access at any time. Although not the cheapest option in the market the environment is safe, secure and well managed.
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